* They don’t “get” your business... They don't take the time to understand what you're about and what you do, never mind what you want to achieve.
* They never talk about ways to help you increase your profits... For some reason they don't seem to be interested in helping you increase your earnings.
* They are not proactive in saving you tax... They never try to find solutions to help you pay less tax.
Instead they simply fill out your tax return, prepare your financial statements and send you a bill.
* They’re never available... When you stumble across those urgent problems or requests, they can never offer you the time you need.
* They're late on things... You've had unexpected tax liabilities, penalties and interest charges, even when you've submitted everything on time.
* They seem unable (or unwilling) to explain things in a way you can understand... No matter how hard you try you can't get them to communicate in Plain English.
* They've passed you down the “food-chain”... After your first meeting you've never been able to get any time with the senior partner you first met.
* You never know what or when they will charge you... For some reason they charge you unexpected or additional fees without warning